Category Archives: Customer Service

Can automated systems do it all?

We’ve recently been working on a system, that will allow us to accept support tickets, track time, log work activities, and generally provide us a one-stop place for information about the work in progress and work completed. This is a … Continue reading

Posted in Business Management Resources, Customer Service, IT Solutions | Leave a comment

Missing e-mail signature is a pet peeve

by Kellee Gabel, The Web Professional, Inc. I used to have a boss who would ask, “Do you know what really burns my butt?” And, after working for him for almost 9 years, I still humored him by saying, “no, … Continue reading

Posted in Business Development, Customer Service, Marketing | 2 Comments

How Good is Your Customer Service Experience?

How can you differentiate your products and services? By delivering an engaging Customer Experience! Gallup research shows that happy and committed employees deliver a better customer experience, and isn’t that what every business wants? Your customers’ experience is based on … Continue reading

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